Customer Service Specialist

Why Join Pets Corner?

We are looking for a motivated and passionate individual to join our E-Commerce & Customer Service team at our Head Office in Crawley.

Pets Corner have grown into a larger company through the years, however it is still very much a family business at heart. We quickly identify individuals who are keen to progress and will provide them with the necessary training and experience to do so.

We are an award-winning family run business and the ‘Home of Natural Pet Food’ where you are a name, not a number. We continue to grow and now have over 150 stores around the country.

In this role, you will act as the first point of contact for our customers and provide an exceptional level of support and care through email and telephone. You will bring a friendly and professional attitude to the team with a passion to provide the highest level of customer service.

Within this diverse opportunity, you will also demonstrate an attention to detail and creativity by supporting our team with new product listings, catalogue management and seasonal updates.

Key responsibilities:

• Act as the first point of contact for customer enquiries for our online stores and deliver a professional and exceptional level of customer service through email and telephone.
• Take ownership of customer enquiries & complaints to follow problems through to resolution accurately and efficiently.
• Work closely with internal departments and couriers regarding our delivery services, product availability and ensure that customers are proactively updated where required.

• Remain up to date with the latest product & nutrition knowledge to provide informed recommendations and advice to customers confidently and at an expert level.

• Manage our social media channel’s engagement by responding to comments and private messages.
• Follow processes and keep customer service reporting data up to date.
• Monitor and engage with customer reviews on our public facing platforms and follow through to resolution by acting on their feedback where appropriate.
• Create, edit, and upload new product listings to our websites and apps including managing our Deliveroo catalogue
• Write clear, engaging, and SEO-optimised product titles and descriptions
• Ensure accurate pricing, stock levels, and categories across our websites.
• Upload and organise product images to meet quality and brand standards
• Regularly audit listings for accuracy, completeness, and performance based on customer feedback received.
• Collaborate with marketing and design teams to support promotions, new product launches, and seasonal updates.

Skills:

• A professional and courteous email and telephone manner is essential
• Previous experience in customer service or similar E-Commerce role
• Excellent time management and organisation to ensure deadlines are met within a diverse role
• An eye for detail to ensure proficient data entry, visual creativity and optimal functionality

Benefits:

• 35% staff discount on accessories, 25% on food, 20% in Dogwood Salons
• Continuous and extensive training and development
• Tools and support to help manage mental, physical and emotional wellbeing.

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Your working hours would be office based, 9am-6pm Monday – Friday.

If you’re eager to get stuck in, want to enhance your career and make a real difference, discover your spot at Pets Corner and submit your application today.

Applications close on the 5th January 2026.